FAQs

FAQs

Can't find what you're looking for? Contact us or email info@sao-swim.com

General

Do you offer a welcome discount?

Yes! Sign up to our mailing list through the pop-up on our website and you'll receive a 10% discount code for your first order.

What payment options do you offer?

We accept all major cards, Apple Pay, Google Pay, PayPal and Shop Pay. You can also pay in 3 interest-free instalments with Klarna, or in 4 with Clearpay in the UK.

What currency will I pay in?

Prices are shown in your local currency, based on the country you select at the top of the page.

When will my order be dispatched?

Orders are dispatched within 1–2 working days. You'll receive an email with your tracking link as soon as your order is on its way.

Can I change or cancel my order?

Yes, as long as your order hasn't been shipped yet. Please contact us as soon as possible with your order number. Once your order has been dispatched, we're unable to change or cancel it, but you can return it following our returns policy.

Do you offer pre-orders?

Yes. Pre-order items are sent on the date shown on the product page. If your order has both in-stock and pre-order items, everything is sent together once it's all ready.

How do I find my size?

Check our Size Guide. Our triangle tops are designed as a micro fit, so size up if you'd like more coverage. For bottoms, we recommend sizing up if you're between sizes.

How should I care for my swimwear?

Hand wash in cold water and rinse after wearing in chlorine or salt water. Dry flat in the shade.

Returns

What is your return policy?

You can return unworn, unwashed items within 14 days of receiving your order. They need to be in their original packaging, with tags attached and the hygiene sticker intact. Final Sale items can be returned for store credit only.

See our full Returns Policy for details.

How do I start a return?

Fill in our contact form and choose "Return or exchange", or email info@sao-swim.com with your name, order number and reason for return. We'll send you the return address.

Do you offer exchanges?

We can't do direct exchanges. Just place a new order for the size or style you'd like, and return the original.

How much does a return cost?

Return postage is at your own cost, unless your item is faulty or incorrect. We recommend using a tracked service and keeping your proof of postage.

How long do refunds take?

Once your return arrives and has been checked, we process your refund within 7 working days. It can then take 5–10 working days to show, depending on your bank.

What if my item is faulty or incorrect?

Please fill in our contact form within 48 hours of delivery with your order number and a description of the issue. We'll reply by email so you can send us photos, and we'll put it right.

Shipping

Do you offer free shipping?

Yes, on UK orders over £100, US orders over $300, EU orders over €185 and Australian orders over A$320.

How long does delivery take?

UK: 2–5 working days with Royal Mail Tracked, or 1–2 working days with Royal Mail Tracked 24 or DHL Express.
EU: 6–10 working days, or 2–4 with DHL Express.
USA, Australia and rest of the world: 7–14 working days, or 2–5 with DHL Express.

See our Shipping Policy for all options and prices.

Will I pay customs or duties?

US orders include all duties and taxes, so there's nothing extra to pay on delivery. Orders to other countries outside the UK may have import charges, which are paid by you on delivery.

How can I track my order?

You'll receive a tracking link by email as soon as your order is dispatched.

My tracking says delivered, but I haven't received it?

Please contact the carrier first with your tracking number, as they'll need to investigate. If they can't help, let us know and we'll look into it for you.

Still have a question?

Contact us