Terms of service

Last updated: 8 October 2026

These terms apply to all orders placed on sao-swim.com. Please read them before you order. By placing an order, you agree to these terms, together with our Shipping Policy, Refund Policy and Privacy Policy.

1. About us

This website is run by São Swim, a swimwear brand based in London, United Kingdom. You can contact us at info@sao-swim.com or through our contact form.

2. Our products

We do our best to show our products, colours and prints as accurately as possible, but colours may look slightly different depending on your screen. Our swimwear is cut in a Brazilian style, so please check our Size Guide before ordering.

All products are subject to availability. If an item you've ordered is no longer available, we'll let you know and give you a full refund for that item.

3. Prices and payment

Prices are shown in the currency of the country you select on our website. The price you pay is the price shown at checkout, plus any delivery charge.

For US orders, import duties and taxes are included in the price. For orders to other countries outside the UK, import duties, taxes or fees may be charged by your local customs on delivery, and these are payable by you (see our Shipping Policy).

We accept major debit and credit cards, Apple Pay, Google Pay, PayPal and Shop Pay. You can also pay in instalments with Klarna, or with Clearpay in the UK. Instalment payments are provided by Klarna and Clearpay under their own terms, and are subject to their approval.

If a product is shown at the wrong price because of an obvious error, we'll contact you before dispatching your order to ask whether you'd like to continue at the correct price or cancel for a full refund.

4. Your order

After you place an order, you'll receive an email confirming we've received it. Your contract with us starts when we email you to confirm your order has been dispatched.

We may refuse or cancel an order, for example if an item is out of stock, there is a pricing error, or we suspect fraud. If this happens, you'll receive a full refund.

Changing or cancelling: you can change or cancel your order as long as it hasn't been shipped. Please contact us as soon as possible with your order number. Once your order has been dispatched, you can return it under our Refund Policy.

5. Pre-orders

Pre-order items are dispatched on the date shown on the product page. If your order includes both in-stock and pre-order items, everything will be sent together once it's all ready. If a pre-order is delayed, we'll let you know and you can choose to wait or cancel for a full refund.

6. Delivery

Orders are usually dispatched within 1–2 working days. Delivery options, prices and estimated times are set out in our Shipping Policy. Delivery times are estimates and may be affected by the carrier or customs. Your order is your responsibility once it has been delivered to the address you gave us.

7. Returns and refunds

Our returns process is set out in our Refund Policy. For hygiene reasons, swimwear can only be returned unworn and unwashed, in its original packaging, with tags attached and the hygiene sticker intact. Items marked "Final Sale" can be returned for store credit only.

If your item is faulty or incorrect, please contact us within 48 hours of delivery and we'll put it right.

Nothing in these terms affects your legal rights as a consumer, including your rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

8. Discount codes

Discount codes can't be exchanged for cash, can't be combined with other offers unless we say so, and can only be used once per customer unless stated otherwise. Our welcome discount is valid on your first order only. We may withdraw a promotion at any time, but this won't affect orders already placed.

9. Our content

All content on this website, including our photos, videos, designs, prints, logo and text, belongs to São Swim or is used with permission. Please don't copy or use it without our written permission.

If you send us a review, photo or other content, or tag us on social media, you allow us to share it on our website and social channels, credited to you where possible. You can ask us to remove it at any time.

10. Our responsibility to you

We're responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care. We're not responsible for loss or damage that isn't foreseeable, or for business losses. Nothing in these terms limits our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, or for fraud.

We're not responsible for delays or failures caused by events outside our reasonable control, such as carrier or customs delays, strikes or severe weather.

11. Your information

We only use your personal information as set out in our Privacy Policy.

12. Changes to these terms

We may update these terms from time to time. The terms that apply to your order are the ones shown on our website when you placed it.

13. Law

These terms are governed by the laws of England and Wales. If you live in Scotland, Northern Ireland or outside the UK, you can also bring proceedings in your local courts, and you keep any protections your local consumer laws give you.

14. Contact us

If you have any questions about these terms or your order, please get in touch through our contact form or email info@sao-swim.com.