Shipping policy

Below you'll find all the details regarding our shipping options, rates, and important notes about international orders.

Customs, Duties & Import Taxes

All international orders (outside the UK) may be subject to customs duties, import taxes, and handling fees charged by the destination country. These charges are set by your local government and are entirely separate from our shipping fees — we have no control over them and cannot predict the amount in advance.

  • This is the customer's responsibility. Any customs duties, taxes, or import fees are payable by you, the recipient, upon your parcel's arrival in your country.
  • These are your country's rules, not ours. Import charges vary by country and are governed entirely by local customs regulations — please check with your local customs office before ordering if you'd like to know what to expect.
  • Refusing to pay customs fees: If you refuse to pay customs charges and your parcel is returned to us, we will refund the purchase price of the merchandise only. Shipping costs and any additional fees incurred by the return (including return postage) will be deducted from your refund.
  • We're unable to reimburse any customs charges already paid, including in cases where a parcel is marked as delivered but not received (see below).

By placing an order with us, you agree to be responsible for any customs duties or import taxes applied by your country.

Shipping & Handling Fees

The shipping and handling fees charged at checkout cover the cost of delivering your order to your location. These fees do not include customs duties, taxes, or import fees — see above.

Shipping Rates & Delivery Times

  • United Kingdom: Free Royal Mail Tracked (2–5 working days) on orders over £100. Otherwise, Royal Mail Tracked (2–5 working days): £3.50
  • European Union: Evri Tracked Delivery (6–10 working days). Prices are displayed according to your region.
  • Rest of the World: Evri Tracked Delivery (7–14 working days). Prices are displayed according to your region.

Additional Information

  • All shipping time frames are estimates and may vary depending on location, customs processing, and carrier delays.
  • Tracking information will be provided once your order has been dispatched, sent to the email address you provided at checkout.
  • Please ensure your shipping address is accurate and complete. São Swim is not responsible for delays or failed deliveries due to incorrect or incomplete addresses.

Lost or Stolen Packages

If your tracking number shows your package as delivered but you haven't received it, please contact the shipping carrier directly — once a package shows as "Delivered," we're unable to assist in locating it. São Swim does not hold