Shipping policy

Below you'll find all the details regarding our shipping options, rates, and important notes about international orders.

Shipping Rates & Delivery Times

United Kingdom — Free over £100

  • Royal Mail Tracked (2–5 working days): £3.50
  • Royal Mail Tracked 24 (1–2 working days): £4.30
  • DHL Express (1–2 working days): £10.99

USA — Free over $300 · Duties Included

  • Evri Tracked Delivery, duties paid (7–14 working days)
  • DHL Express Worldwide (2–4 working days)

European Union — Free over €185*

  • Evri Tracked Delivery (6–10 working days)
  • DHL Express Worldwide (2–4 working days)

*Excludes the Balearic Islands, which are sent via secure Tracked Delivery (with DHL Express also available) — free shipping isn't available here due to higher courier costs.

Australia — Free over A$320

  • Evri Tracked Delivery (7–14 working days)
  • DHL Express Worldwide (3–5 working days)

Rest of the World

  • Evri Tracked Delivery (7–14 working days)
  • DHL Express Worldwide (2–4 working days)

Prices for international shipping are displayed at checkout based on your delivery location. The shipping fee covers the cost of delivering your order to you.

Pre-Orders

Pre-order items are dispatched on the date shown on the product page. If your order includes in-stock and pre-order items, it will be sent together once everything is ready.

Address Changes

If you need to change your delivery address, email us at info@sao-swim.com as soon as possible. Once your order has been dispatched, we're unable to change it.

Customs, Duties & Import Taxes

USA — Duties Included

For orders shipped to the USA, all import duties and taxes are included in our prices and paid by us before your parcel leaves the UK. There's nothing extra to pay on delivery.

As these duties can't be recovered, a deduction applies to refunds on US returns. Please see our Refund Policy for full details.

All Other International Orders

Orders shipped outside the UK and USA may be subject to import duties, taxes or handling fees when they arrive in your country. These are set by your local customs authority, so we're unable to predict or cover them, and they're payable by you on delivery.

  • If you'd like an idea of what to expect, your local customs office can advise before you order.
  • We're unable to reimburse customs charges once they've been paid, including where a parcel shows as delivered but hasn't arrived (see below).

Refused or Unclaimed Parcels

If a parcel is refused or not collected and is returned to us, we'll refund the price of your items. Original shipping and any return costs will be deducted from your refund.

Additional Information

  • All shipping time frames are estimates and may vary depending on location, customs processing, and carrier delays.
  • Tracking information will be provided once your order has been dispatched, sent to the email address you provided at checkout.
  • Please ensure your shipping address is accurate and complete. São Swim is not responsible for delays or failed deliveries due to incorrect or incomplete addresses.

Lost or Stolen Packages

Delays can occasionally occur and, in most cases, these are outside of São Swim's control once your order has left our hands. If your order is delayed, please contact the shipping carrier directly with your tracking number in the first instance — this is usually the fastest way to get an update.

If your tracking number shows your package as "Delivered" but you haven't received it, please also contact the carrier directly, as they'll need to investigate on their end. If they're unable to resolve it for you, please let us know and we'll be happy to help look into it further.